Returns & Refund Policy
Order Cancellation
You may request to cancel your order before the item has been shipped or production has started.
If your cancellation request is approved, we will issue a full refund.
Once your order has been shipped, we are unable to cancel the order.
Returns
We accept product returns. Customers may request a return within 14 days of receiving their order.
To be eligible for a return, the item must be:
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Unused and in the same condition as when you received it
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In its original packaging
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Accompanied by a receipt or proof of purchase
Before sending any return, please contact our customer service team to receive the correct return address and return instructions.
Return Conditions & Exceptions
Please note:
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Customized or personalized products are not eligible for return or refund under the 14-day return policy.
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If the return is caused by the customer (such as ordering the wrong item or changing their mind), the customer is responsible for the return shipping costs. The exact shipping fee depends on the selected carrier.
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If the return is due to our error, such as receiving a damaged or incorrect item, we will cover the return shipping costs.
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We do not charge any restocking fees for returned items.
Refunds
Once we receive your returned item and complete the inspection, we will send you an email confirming receipt of your return.
We will also notify you whether your refund has been approved or declined.
If your refund is approved, it will be processed within a certain period of time, and the refund will automatically be credited back to your original payment method or credit card.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card company, as it may take some time for the refund to be officially posted.
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Contact your bank, as processing times may vary before the refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us at:
Return Address
For return requests and return address information, please contact our customer service team:
Email: support@fitlab.com