Shipping Policy
Order Processing Time
After your order is successfully placed, our team will process and prepare your order within 1-3 business days.
Please note that processing time does not include shipping time.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Destinations
We provide worldwide shipping through our reliable global logistics network.
We currently ship to customers in 130+ countries and regions worldwide.
Most orders are shipped from our warehouse in China. Depending on product availability and shipping efficiency, some orders may be shipped from warehouses located in the United States or Europe.
Estimated Delivery Time
Shipping times vary depending on your destination.
Estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 6-12 Business Days |
| Canada | 7-12 Business Days |
| Europe | 6-10 Business Days |
| Australia & New Zealand | 6-12 Business Days |
| Japan | 4-8 Business Days |
Please note that delivery times are estimates and are not guaranteed.
Shipping Delays
While we always do our best to ensure your order arrives on time, unexpected delays may occur due to circumstances beyond our control, including:
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Incorrect or incomplete shipping addresses
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Customs clearance procedures
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Public holidays
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Peak shopping seasons
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Weather conditions
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Delays caused by local shipping carriers
We appreciate your understanding and patience in these situations.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can use the tracking link provided in the email to check your package status.
If you have not received your tracking information or cannot locate your order details, please contact our customer support team:
Email: support@fitlab.com
Why Hasn't My Tracking Information Updated?
For international shipments, tracking updates may not appear immediately during certain stages of transportation.
Your package may be:
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In international transit
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Undergoing customs clearance
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Waiting for scanning by the local delivery carrier
Tracking updates may take 3-5 business days to appear.
If your order is still within the estimated delivery timeframe, please allow additional time for tracking updates.
If your tracking information has not updated for an extended period or your order has exceeded the estimated delivery window, please contact us for assistance.
Customs, Duties & Taxes
Depending on your destination country, customs duties, taxes, or import fees may apply.
For shipments to the following countries, additional customs charges are generally not expected:
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United States
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Canada
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United Kingdom
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Germany
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France
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Italy
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Japan
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Australia
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New Zealand
For other countries, any applicable customs duties, taxes, or import fees are the responsibility of the customer.
These charges are determined by local customs authorities and must be paid by the recipient before delivery.
If a customer refuses delivery due to unpaid customs fees, the order may not be eligible for a refund.
Shipping Address Information
Please ensure that your shipping address is complete and accurate before placing your order.
We are not responsible for delays or delivery failures caused by incorrect or incomplete address information.
If you need to update your shipping address, please contact us as soon as possible:
Email: support@fitlab.com
Please note that address changes cannot be guaranteed once your order has entered the shipping process.
PO Box & APO/FPO Addresses
At this time, we are unable to ship orders to:
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PO Box addresses
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APO/FPO military addresses
Please provide a valid residential or business delivery address when placing your order.
Contact Us
If you have any questions regarding shipping, delivery status, or your order, please contact our customer support team:
Email: support@fitlab.com